Last Updated: September 19, 2025
1. Support Channels
- Email: hello@pm-33.com
- Documentation: docs.pm-33.com (coming soon)
- Status Page: status.pm-33.com (coming soon)
2. Support Hours
- Starter/Team: Monday-Friday, 9 AM - 5 PM EST
- Scale: Monday-Friday, 8 AM - 8 PM EST
- Enterprise: 24/7 support available
3. Response Times
| Priority | Starter/Team | Scale | Enterprise |
|---|---|---|---|
| Critical | 48 hours | 24 hours | 4 hours |
| High | 72 hours | 48 hours | 8 hours |
| Normal | 5 days | 3 days | 24 hours |
| Low | 7 days | 5 days | 48 hours |
4. Priority Definitions
- Critical: Service completely unavailable
- High: Major feature unavailable
- Normal: Minor feature issues
- Low: Questions or enhancement requests
5. Exclusions
Support does not include:
- Custom development
- Third-party integration issues
- Training beyond documentation
- Issues from Terms violations