Last Updated: September 19, 2025
1. General Policy
All fees are non-refundable except as described below or required by law.
2. Trial Period
New customers receive a 14-day free trial. Cancel anytime during trial without charge.
3. Satisfaction Guarantee
First-time subscribers may request a refund within 30 days if unsatisfied.
4. Service Issues
Refunds may be provided for:
- Extended service outages (>24 hours)
- Billing errors
- Failure to deliver promised features
5. Refund Process
Submit refund requests to billing@pm-33.com with:
- Account information
- Reason for refund
- Supporting documentation
6. Processing Time
Approved refunds processed within 5-10 business days.