Privacy Policy

Effective Date: September 19, 2025
Last Updated: September 19, 2025

1. Introduction

PM33, LLC ("PM33," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product management platform located at pm-33.com (the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, job title
  • Payment Information: Processed securely through Stripe (we do not store credit card details)
  • Product Data: Strategy documents, PRDs, roadmaps, project information you upload or create
  • Integration Data: Information synchronized from connected tools (Jira, Linear, Monday.com, Notion, Asana, GitHub, etc.)
  • Communication Data: Support requests, feedback, and correspondence

2.2 Information We Collect Automatically

  • Usage Data: Features used, operations performed, time spent in the platform
  • Analytics Data: Product metrics, performance data, user behavior patterns via PostHog
  • Technical Data: IP address, browser type, device information, operating system
  • Cookies: Session management, preferences, and analytics tracking

2.3 AI Processing Data

  • Input Data: Queries, prompts, and content submitted for AI analysis
  • Generated Content: AI-produced strategies, PRDs, reports, and recommendations
  • Training Feedback: User corrections and validations to improve AI accuracy

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process AI operations and generate strategic intelligence
  • Synchronize data with integrated project management tools
  • Analyze product velocity and provide performance insights
  • Send service updates, security alerts, and support messages
  • Process payments and manage subscriptions
  • Comply with legal obligations and enforce our terms
  • Develop new features and improve AI models

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: AWS, Supabase, Railway, Pinecone, Stripe, Resend
  • AI Providers: OpenAI, Anthropic (Claude), Together AI (for processing only, not training)
  • Integration Partners: With your explicit consent for connected tools
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Aggregated Data: Non-identifying statistics for industry benchmarking

We do NOT:

  • Sell your personal information
  • Use your proprietary data to train AI models without explicit consent
  • Share competitive intelligence with other customers

5. Data Security

We implement industry-standard security measures including:

  • 256-bit AES encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • SOC 2 Type II compliance (in progress)
  • Regular security audits and penetration testing
  • Role-based access controls
  • Multi-factor authentication options
  • Isolated customer workspaces

6. Data Retention

  • Active Accounts: Data retained while account is active
  • Deleted Accounts: Personal data deleted within 30 days
  • Backup Data: Retained for 90 days for recovery purposes
  • Analytics Data: Aggregated and anonymized after 24 months
  • Legal Compliance: Data retained as required by law

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in machine-readable format
  • Opt-out of marketing communications
  • Disable certain data collection
  • Lodge complaints with supervisory authorities

8. International Data Transfers

PM33 is based in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or Service notification.

11. Contact Information

For privacy concerns or questions:

Terms of Service

For questions about this document, contact legal@pm-33.com